The best place to work in the Global Automotive Industry. Join us on this exciting journey into the future, we want to hear from you!
Welcome to explore the world of Volvo Cars by writing your thesis with us! As a thesis worker in our organization, you are supported by a supervisor who follows you during your project. All thesis projects are arranged in business-critical areas and therefore you will be able to contribute to our company purpose – providing freedom to move in a safe, sustainable and personal way – from day one!
Background
Customer Care is the inhouse service provider of first line customer care for Volvo Cars. We focus on delivering a premium Volvo Cars branded customer experience in all direct customer interactions with quality, smartness, and efficiency. One of our service offers is to help our customers when they experience problems with their car when on the road. We label it Roadside assistance or RSA.
Volvo Cars Roadside assistance plan offer coverage that help Volvo customers during roadside emergencies. Such emergencies might include dead car batteries, flat tires, and even empty gas tanks. Volvo’s roadside assistance plan also offer extra coverage such as emergency transportation and assistance with travel plans.
When customers travel abroad it adds extra complexity and challenges, for both the customer and for the service provider, to resolve a car emergency in a customer friendly, and cost-efficient way.
Scope
Review of challenges in the existing RSA process and set-up and propose improvements with the goal to increase customer satisfaction and/or reduce cost. To do this, you will need to gather information from the process stakeholders and customers. Example of stakeholders are Volvo Customer Care function, Volvo National Sales Companies, SOS international and Volvo Retailers.
Geographical scope is the Europe market.
What you´ll bring
Duration
Be part of the change – apply today!
We’d love to receive and review your application. Selection will be ongoing during the application period, so do not hesitate to send in your application. Attach your CV and personal letter stating your interests within the given area and your thoughts and credentials.
Apply as soon as possible but no later than 2023-11-10.
Please note that applications via email will not be accepted.
If you want more information about the project or simply learn a bit more about the team, please reach out to:
Manager, Hans Hygrell at hans.hygrell@volvocars.com, Jesiica Edfeldt at jessica.edfeldt@volvocars.com
Supervisor, Anna Wallin at anna.wallin@volvocars.com
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable, and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey.
29-09-2024
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