On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.
About the job.
Your role as a Process Design & Optimization Specialist will be critical in ensuring that the organization's operational processes are designed for maximum efficiency and effectiveness, while also delivering high-quality services to customers. To accomplish this, you will need to develop strong interpersonal relationships and collaborate with stakeholders across organizational boundaries to implement solutions that drive lasting business value and high impact. This will involve analyzing global process performance to execute quick fixes in order to reduce waste and support in process standardization as well as holistic process reviews to establish a well-designed handling flow. Furthermore, you will be responsible for driving the process side for CS relevant product launches.
We currently have a number of interesting challenges to tackle and there are more to come. Give us a ping and we'll tell you all about it!
About the team.
The Process Design & Optimization team is a group of highly passionate, knowledgeable and team oriented people who design, standardize, challenge and improve CS processes to be more efficient towards business targets. By using a standardized approach, lean methodology, partnership with the business and expertise we deliver fast and high-quality deliverables where it matters the most - customer service and business targets, optimizing cost and maximizing output.
When you join PDO you will learn the ins and outs around how to collaborate with stakeholders to set up a process, while also having the opportunity to contribute to tooling improvements and own process changes from start to finish.
Location.
We are preferably looking for candidates based in Stockholm, Berlin, or Columbus due to our team and group presence in these cities.
Are you ready to step up to this challenge? If this opportunity has sparked your interest, please reach out to the team's AL Marie Mannewitz for more information. We look forward to hearing from you!
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.
At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.