Team Leader to Volvo Cars, Consumer Relations Center i Göteborg

Team Leader to Volvo Cars, Consumer Relations Center

Your leadership will make a difference.

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

Who We Are

To engage directly with consumers, Uptime is the facilitating connection and expert in managing fleet operations and offering a premium, proactive and branded customer support. We provide service to change the way we offer cars, while building and maintaining consumer relationships.

Uptime is a young organization, evolving in an exciting and changing business landscape. This is an opportunity to break grounds and try new ways to reinvent the automotive industry and enable direct consumer business. As the link between Volvo Car Group brands, the consumer and the dealer/workshop, Uptime is the consumer relations service and fleet management provider for the brands within Volvo Car Group.

What You Will Do

As a Team Leader in the Nordic Consumer Relations Center you will support and lead your team of multiskilled agents towards the settled KPI’s, in order to develop the everyday business. You will have full personnel responsibility and monitor workflows within your team. You will also work with continuous improvements, understand customers’ needs and do follow up on the service goals.
You will collaborate between different stakeholders, process owners and project leaders and lead communication trainings.

Your responsibility is also to develop the entire Nordic Consumer Relationship Center cross functionally, to find the best synergies across the borders.
Since your team will be growing you will be responsible for recruitment of new colleagues into your team. Scheduling the workforce of your each team member and follow up on performances will also be among your key daily tasks.

You And Your Skills

To fit in this role, we like you to have Customer Center Operations experience.
You have experience in leading successful teams and are accustomed to work towards big visions and high goals.
You also have experience of continuous improvements projects in order for us to become a world-class Consumer Relation Center.
Being fluent in English and Swedish is mandatory.

Do you fit the profile?

We are looking for a communicative and empathetic person with great interest in customers and service goals.
You are goal-oriented and have the ability to create the little extra for your employees and your co-managers. You have a high drive to deliver, so a doer mentality in combination with a “can-do-attitude” will be important.

You enjoy interacting with people and understand that collaboration will be key to get things done and have a real impact. You have a sincere believe in the power of creating a “bring out the best” culture and take pride in success achieved by teamwork.


How To Learn More And Apply

If you have any questions regarding the position you are welcome to contact Head of Uptime Nordic HUB, Ulrika Blomberg at ulrika.blomberg@volvocars.com and for questions regarding the recruitment process, please contact Camilla Helgesson at camilla.helgesson@volvocars.com

We want your application in English, at the latest 2021-05-30.
In this process, we work with continuous selection.
Please note that applications via email will not be accepted.

Location
Gothenburg

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.